Refund policy

Last Updated: 05/04/2025

At Zoymi.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions.

1. Return Conditions
You must request a return within 7 days of delivery.
The product must be unused, unwashed, and in its original packaging.
Sale items, innerwear, personalized, and custom-made products are not eligible for return.
If the product is damaged or defective, you must provide an unboxing video and photos as proof.
2. Return Process
Request a Return by contacting us via [Email/WhatsApp/Website].
Our team will review your request within 24-48 hours.
Once approved, you will receive return shipping instructions.
After we receive the returned product, we will process the refund or replacement within 3-5 business days.
3. Refund Policy
If your return request is approved, the refund will be processed as follows:
Online Payment: Refund to the original payment method within 3-7 business days.
Cash on Delivery (COD): Refund to a bank account or wallet within 5-10 business days.
Shipping charges are non-refundable.
If you wish to cancel an order, the request must be made before shipping.
4. Exchange Policy
One-time free exchange is available for size or color issues.
Exchange is subject to product availability.
5. Contact Us
If you have any questions about our Return & Refund Policy, feel free to contact us:
zoymifashion@gmail.com
91 930 970 5048]
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