FAQ's

Frequently Asked Questions (FAQ)
1. Orders & Payments
Q1: How do I place an order on Zoymi.com?
A: Simply browse our products, add your favorite items to the cart, and proceed to checkout. Select your preferred payment method and complete your order.

Q2: What payment methods do you accept?
A: We accept:

Debit/Credit Cards (Visa, Mastercard, etc.)

UPI & Wallet Payments

Net Banking

Cash on Delivery (COD)

Q3: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled before they are shipped. Please contact us immediately if you need to make changes.

2. Shipping & Delivery
Q4: How long does delivery take?
A: Estimated delivery time depends on your location:

Metro Cities: 3-5 business days

Other Cities: 5-7 business days

Remote Areas: 7-10 business days

Q5: How can I track my order?
A: Once your order is shipped, we will send you a tracking link via email and SMS. You can also track your order on our website.

Q6: Do you offer international shipping?
A: Not giving it yet

3. Returns & Refunds
Q7: What is your return policy?
A: We accept returns within 7 days of delivery, provided the item is unused, unwashed, and in original packaging. Certain items like sale products, innerwear, and customized items are not eligible for returns.

Q8: How do I request a return or exchange?
A: To initiate a return or exchange, contact our support team via email or WhatsApp with your order details and reason for return.

Q9: How long does it take to process refunds?
A: Refunds are processed within 3-7 business days for online payments and 5-10 business days for COD orders.

4. Product & Quality Assurance
Q10: Are the colors of the products exactly as shown on the website?
A: We ensure high-quality images, but slight color variations may occur due to screen settings and lighting conditions.

Q11: How do I know my correct size?
A: You can refer to our Size Chart available on each product page for accurate measurements.

5. Customer Support
Q12: How can I contact Zoymi.com for assistance?
A: You can reach us through:
📧 Email: zoymifashion@gmail.com
📞 Phone: +91 930 970 5048
💬 WhatsApp: +91 930 970 5048
📍 Live Chat: Available on our website