SHIPPING & RETURNS
Shipping Information
At Shopeja.com, we are committed to providing a reliable and efficient shipping experience for our valued customers. Please review the following information to understand our shipping policies:
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**1. Shipping Methods:**
We offer the following shipping methods for domestic and international orders:
**Standard Shipping:**
Estimated delivery time: 5-7 business days.
**Expedited Shipping:**
Estimated delivery time: 3-5 business days.
**International Shipping:**
Delivery times vary based on destination. Please refer to the checkout page for estimates.
**2. Order Processing:**
Orders are typically processed within 2-3 business days from the date of purchase.
Please note that order processing may be delayed during peak seasons or due to unforeseen circumstances.
**3. Shipping Costs:**
Shipping costs are calculated based on the selected shipping method and the destination.
Free shipping may be available for orders exceeding a certain amount. Check the checkout page for current promotions.
**4. Tracking Information:**
Once your order has been shipped, you will receive a confirmation email with tracking information.
Use the provided tracking number to monitor the status and location of your package.
**5. International Shipping:**
For international orders, customs duties, taxes, and fees may apply. These are the responsibility of the recipient.
Delays may occur due to customs processes, and delivery times are subject to local postal services.
**6. Shipping Restrictions:**
Some items may be restricted from international shipping due to legal or logistical reasons. Check product pages for details.
**7. Address Accuracy:**
Please ensure that your shipping address is accurate. We are not responsible for delays or losses caused by incorrect addresses.
**8. Delivery Issues:**
If you encounter any issues with the delivery of your order, contact our customer service team at [+91 9309705048] for assistance.
**9. Shipping Updates:**
Stay informed about shipping updates, promotions, and important announcements by subscribing to our newsletter or following us on social media.
By placing an order with Shopeja.com, you acknowledge and agree to the terms outlined in this shipping information. We appreciate your trust in us and are dedicated to delivering your purchases in a timely and secure manner.
Thank you for choosing Shopeja.com!
Return & Exchange Information
At shopeja.com we strive to ensure your satisfaction with every purchase. To facilitate a smooth shopping experience, please familiarize yourself with our return and exchange policy.
**Exchange Policy Highlights:**
1. **Exchange Timeframe:**
- Exchanges must be initiated within 7 days of the original purchase date.
2. **Conditions for Exchange:**
- Items eligible for exchange must be in unused condition, with all original tags and packaging intact.
3. **Reasons for Exchange:**
- Exchanges are accepted for reasons such as defective products, sizing issues, or a change of preference.
4. **Initiating an Exchange:**
- To initiate an exchange, please contact our customer service team at [Customer Service Email/Phone] within the specified timeframe.
5. **Process for Exchanges:**
- Once approved, our team will guide you through the exchange process, which may include filling out an exchange form or providing proof of purchase.
6. **Timeframe for Processing:**
- We aim to process exchanges promptly. Please allow [X] business days for us to receive and inspect the returned item and send out the replacement.
7. **Exceptions:**
- Certain items, such as personalized or custom-made products, may be non-exchangeable. Please refer to the product description for specific details.
8. **Refunds:**
- While our primary focus is on exchanges, in some cases, refunds may be considered. Refer to our refund policy for more details.
**Communication:**
- Any updates or changes to our return and exchange policy will be communicated through our official channels.
By making a purchase with us, you agree to adhere to the terms outlined in this return and exchange policy. Your satisfaction is important to us, and we are here to assist you. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.
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Thank you for choosing Shopeja.com!